Is your shop a Automotive Maintenance and Repair Association (AMRA)/ Motorist Assurance Program (MAP) member qualified shop ?
Finding a good, reputable automotive maintenance or repair shop used to be a shot-in-the-dark
proposition. That was before the Motorist Assurance Program (MAP) was formed. Now, consumers
can tap into a list of more than 10,000 MAP Participating Facilities around the U.S.
MAP was formed in June 1992 by a group of service providers, manufacturers, associations and others
who were concerned about the reputation of the automotive repair industry. The organization works
to strengthen communication and trust between the industry and its customers. MAP is improving the
relationship between the motorist and the automotive service and repair industry through education
of both the motorist and service provider, and through the creation of industry standards.
MAP has also established relationships with many consumer groups and regulatory agencies, including
the American Association of Retired Persons, American Automobile Association, Canadian Automotive Repair and Service
Council, Car Care Council, Consumer Information Center, Council of Better Business Bureaus, National Association of Attorneys
General, members of the National Association of Consumer Agency Administrators, North American Consumer Protection Investigators,
National Highway Traffic Safety Administration, National Institute for Automotive Service Excellence and many others.
MAP realizes that most people like to take their car in for service and repairs about as much as they like getting a root canal!
Often consumers feel uncertain, overwhelmed and distrustful when they arrive at a shop.
The reasons consumers dislike service facilities vary. Expected poor service, confusing explanations, inconsistent diagnoses of a
problem from one shop to another, differing prices, general fear and distrust arising from ignorance of what the vehicle needs
— all of these problems and more can contribute to consumers’ car-care wariness.
MAP is dedicated to helping the automotive service and repair industry communicate more effectively and consistently
with consumers. Both the shop and the consumer will get off to a better start if they share a common “road map” to the
customer’s car, something each could follow to help prevent misunderstandings.
MAP Participating Facilities use such a road map: the Uniform Inspection & Communication Standards developed and continually
updated through MAP by the industry. The standards give the shop a customer communication/education tool
to use before proceeding with any work. Service staff can review the industry standards with the consumer and give him or her a copy of
the MAP-required written estimate, which explains in clear language what will be done to the vehicle — and why.
All MAP-participating shops use the same guidelines and materials. This assures consumers they’ll get consistent service and repair
recommendations, based on the uniform industry standards, from any MAP-participating shop.
TO PROVIDE written recommendations
that are explained and
based on system failure,
improved system performance
maintenance, according to
accepted industry standards.
TO OFFER a written estimate, including the reason
for the repair, and no work will be performed without
your prior authorization.
TO EMPLOY personnel trained in accordance with
MAP Standards of Service who are qualified to perform
an inspection based on MAP Uniform Inspection
TO INCLUDE a written limited warranty at no extra cost.
TO ASSURE that customer disputes are addressed in a
timely, professional and courteous manner.